Contact Us

We're Here to Help

At Embark Dog DNA Test Outlet, we value every customer and are committed to providing prompt, friendly, and helpful support. Whether you have a question about a product, need assistance with an order, or simply want to share feedback, we are here for you and your four-legged companion.

Contact Information

Email: press@embarkvetmall.com

This is our primary contact channel. Please send all inquiries to this email address, and our customer service team will respond within 24 business hours.

What to Include in Your Message

To help us serve you quickly and accurately, please include the following information in your email:

  • Your full name

  • Your order number (if you are contacting us about an existing order)

  • A detailed description of your question or issue

  • Any relevant attachments (such as photos of damaged items or your dog's results)

How We Respond

We take every email seriously. Our team will:

  • Acknowledge receipt of your inquiry

  • Provide clear, accurate answers or solutions

  • Follow up until your issue is fully resolved

If you do not hear back from us within 24 business hours, please check your spam folder. Sometimes our replies are filtered incorrectly. If you still do not see our response, please send a follow-up email to ensure we received your original message.

Our Promise to You

We believe in treating people the way we would want to be treated—with respect, patience, and honesty. We are not perfect, but we are always striving to improve. If you ever feel we have fallen short, please let us know so we can make things right.

Why Contact Us?

Here are some common reasons customers reach out to us:

  • Order status and tracking

  • Product questions and recommendations

  • Returns and refunds

  • Shipping concerns

  • Questions about DNA test kit usage

  • Questions about understanding test results

  • Feedback and suggestions

  • Wholesale or bulk order inquiries (available upon request)

Response Times

  • Email inquiries: Within 24 business hours

  • Order confirmations: Sent automatically within minutes of purchase

  • Shipping updates: Sent via email when your order is dispatched

Contact Us

We look forward to hearing from you:

Email: press@embarkvetmall.com

Thank you for choosing Embark Dog DNA Test Outlet. Your journey to understanding your best friend better starts here.